Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at orders@curioandco.com. Please note that returns will need to be sent to the following address: Curio and Co. OG, Klosterneuburgerstrasse 90/34, 1200 Vienna, Austria

If your return is accepted, we’ll send you a return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You should take note that the return shipping cost are your responsibility.
You can always contact us for any return question at orders@curioandco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, or one of a kind items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Take notice that a 20% restocking fee will be deducted from the entire invoice (including shipping costs). The refund of the shipping cost applies to the standard rate only. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@curioandco.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at orders@curioandco.com. Please note that returns will need to be sent to the following address:

Curio and Co. OG Klosterneuburgerstrasse 90/34 1200 Vienna, Austria

If your return is accepted, we will send you return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You should take note that the return shipping costs are your responsibility. You can always contact us for any return questions at orders@curioandco.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, like custom products (such as special orders, personalized items, or one-of-a-kind items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. Please note that a 20% restocking fee will be deducted from the entire invoice (including shipping costs). The refund of the shipping cost applies to the standard rate only. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at orders@curioandco.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at orders@curioandco.com. Please note that returns will need to be sent to the following address:

Curio and Co. OG Klosterneuburgerstrasse 90/34 1200 Vienna, Austria

If your return is accepted, we will send you return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You should take note that return shipping costs are your responsibility for change-of-mind returns. You can always contact us for any return questions at orders@curioandco.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, like custom products (such as special orders, personalized items, or one-of-a-kind items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that your original outbound shipping cost will be refunded at the standard rate.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. Please note that a 20% restocking fee will be deducted from the entire invoice (including shipping costs). This fee does not apply to returns made under the European Union 14-day cooling-off period, provided the item is returned in its original condition. The refund of the shipping cost applies to the standard rate only. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at orders@curioandco.com.